Interactive Community Care Pty Ltd is committed to safeguarding personal information collected from candidates and clients in the course of providing its services of recruitment and human resources management in accordance with Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (the APPs).
The Act can be found in full detail at: http://www.oaic.gov.au/privacy/privacy-act/the-privacy-act
The type of personal information we collect and hold
The personal information we collect is personal information related to the practice of recruitment and consulting services including:
We only seek to collect sensitive information when it is necessary for a client assignment. In such cases, we would only do so with the consent of the candidate or contractor, or if required by law or if necessary in connection with a legal or equitable claim.
Our purposes for collecting personal information
We collect personal information of candidates or contractors to provide clients with:
Our purposes for holding personal information
We generally hold personal information of candidates or contractors for the following purposes:
How we collect personal information
We obtain most of the personal information we collect about candidates or contractors from them directly. Normally, when they apply for a position we are seeking to fill on behalf of a client, they will provide to us a resume of their skills and experience.
We may also seek personal information from referees they provide or from other persons who are known to them.
Sometimes, we may ask to collect particular personal information about a candidate or contractor from third parties other than referees. Unless we have already done so, when or before we collect such information, we will take reasonable steps to inform you of:
The purposes for which the information is collected;
Where applicable, any law requiring the information to be collected; and
The main consequences if all or part of the information is not provided.
Generally, we will only collect sensitive information about a candidate or contractor, such as information relating to their health, racial or ethnic origin, religious beliefs and membership of unions or professional associations, with their prior consent. These exceptions are detailed further in the Act.
Our internet service provider may record details of visits to our site and when visiting our site it may be logged and the following information collected:
the visitor’s server address, domain name and browser type;
The information listed above will only be used by us internally for statistical and research purposes.
How we hold personal information
Generally, we hold the personal information of a candidate or contractor in a combination of computer storage facilities and paper-based files and other records.
Our offices are located:
Suite 1, 80 Phillip Street
Level 1, Suite 2, Market Square Shopping Centre
113-131 Hunter St, Newcastle, NSW 2300
Some information may be held on portable devices such as mobile phones, laptop computers or in diaries operated and held by our staff members.
Through physical and technological security measures, combined with its employment policy, Interactive Community Care Pty Ltd endeavours to provide thorough protection for all personal information it holds, from unauthorised access, modification, or disclosure.
How we use and disclose personal information
Sometimes we will ask candidates and contractors to consent to a disclosure or use of their personal information to clients. We may do so in writing, over the phone, or on our website. At other times, where they have indicated to us that they wish to be considered for positions generally or within certain parameters, their consent will be taken as given.
We may use or disclose personal information without consent where:
Do we send information overseas?
It is unlikely that we will disclose personal information to overseas recipients
If we disclose personal information to overseas recipients, we will take reasonable steps to ensure that such recipients do not breach the Privacy Act and the APPs unless:
How to obtain access and make corrections to personal information
A candidate or contractor who requests access to the personal information we hold about them can gain it by making an application for access in writing to our Privacy Officer. If granting of access results in the identification of information that is not accurate, complete or current, generally, we make corrections to the information.
we have reason to suspect that unlawful activity, or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
We will also take reasonable steps to correct personal information to ensure that, having regard to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading if:
If a candidate or contractor make a request for access to or correction of personal information, we will:
If we refuse to give access to the personal information because of an exception or in the manner requested by the candidate or contractor, we will give them a written notice that sets out at a minimum:
If we refuse a request to correct personal information, we will:
We reserve the right to charge the candidate or contractor reasonable expenses for providing access or making a correction to personal information, for example, a fee for photocopying any information requested by them. If we charge them for giving access or making a correction to their personal information, such charges must:
Integrity of your personal information
We will take reasonable steps to:
We will take \reasonable steps to protect personal information from:
We will take reasonable steps to destroy or de-identify personal information that we hold if we no longer need the information for the primary purpose for which the information was collected and we are not otherwise required by law to retain the information.
How to make complaints
If a candidate or contractor has a complaint about how we are handling their personal information, they should direct that complaint to our Privacy Officer. We will respond as quickly as possible but not more than 14 days after the complaint has been received.
If the candidate or contractor is not satisfied with the response or outcome of that enquiry, they should raise the complaint and our response to it with the
Office of the Australian Information Commissioner (OAIC) online, by mail, fax or email. Please visit the OAIC website at http://www.oaic.gov.au/privacy/making-a-privacy-complaint for more information.